The way we communicate with each other determines how functional our relationships are. Communication is both verbal and non-verbal. Our body language, tone and eye-contact all serve to send messages to the other person about our intent and presence.

Listening is another important aspect of communication. How well we listen to the other person will demonstrate our dedication to the relationship. Using reflective listening (paraphrasing what you think you heard the other person say) clarifies messages so that the other person feels heard and you understand what exactly is the issue.

In conflict resolution, active listening and I-messages are crucial. Active listening is when you are more concerned about hearing the other person out rather than rehearsing what you will say when they stop talking. Asking questions to clarify what's being said or to get more information is also part of active listening. I-messages tells the other person what you are feeling and why with a stated request.